At the moment we only ship within the United States.

It depends on where you are and what type of shipping you choose (USPS First Class, USPS Priority, UPS Ground, or UPS 2ND Day Air?). USPS First Class, USPS Priority and UPS Ground typically takes 2-7 business days to arrive. UPS 2ND Day Air, however, can range from 1-2 business days to arrive. Delivery details along with tracking information will be provided in your shipping confirmation email.

Please note that in most cases we only ship UPS due to a better quality of service and delivery. 

SDO Supply offers a 30 day return window for customers. In those 30 days, if you are not happy with your purchase you can return your item for a refund, store credit, or exchange.

Your return is subject to a 20% restocking fee. If the item has been mounted, shows wear and tear, marring of battery caps or has clearly been used you will be charged a restocking fee. NO EXCEPTIONS.

If the item is open and and has been turned on, that does not warrant a restocking fee.

Any time after the 30 day mark, the item will not be eligible for return. After that time, the warranty will be with the manufacturer. You will be able to contact the manufacturer of the item you purchased and work with them to get your issues resolved.

After we receive the item it will take approximately 4-7 business days. If it has taken longer than the allotted time please contact your banking institution. Once we have issued the refund there is nothing more we can do.

Please know that the customer is responsible for shipping the item back to our facility. To receive an RMA number please email us at sales@kenziesoptics.com with your order number.

Return Directions-
Send us your product back through UPS, USPS, or FedEx to the following address:

SDO SUPPLY
1183 E Lynx Way
Chandler, AZ 85249

Shipping tips:
-You may insure the unit
-You may put a tracking number on it so you are able to track the package as it makes its way to
our facility
-You may also mark it to be signature required, which requires someone to sign for the package for it to be delivered to our facility.

None of these things are required, but you are responsible for your product until it arrives at our facility. We are not responsible for any items lost in the mail en route to our facility. Please write your Return Authorization number on the outside of the box and print a copy of the return authorization packing slip attached to this e-mail and place inside the box.